At Green house Co. , customer satisfaction is our top priority. We stand behind the quality and freshness of our products. If you’re not happy with your order, we’re here to help.

1. Freshness Guarantee

All our salads, kits, and raw ingredients are prepared and packed with care to ensure maximum freshness. If you receive a product that is spoiled, damaged, or not what you ordered, please contact us within 24 hours of delivery.

2. Refunds & Replacements

We offer refunds or replacements in the following cases:

Products that arrive spoiled or damaged

Incorrect or missing items

Delivery errors (e.g. wrong address by our team)

Please note:

We may request a photo of the product and packaging to process your request.

Refunds are processed to the original payment method and may take 5–7 business days to reflect.

3. Non-Refundable Situations

Due to the perishable nature of our products, we cannot offer refunds or returns in the following situations:

If more than 24 hours have passed since delivery

If the product was stored improperly after delivery

If you changed your mind after ordering or didn’t like the taste (unless there's a quality issue)

B2B bulk orders, unless there is a clear defect or agreed issue

4. Order Cancellations

You may cancel an order up to 2 hours before the scheduled delivery time.

Cancellations after this window may not be eligible for a refund due to preparation and packing costs.

5. How to Request a Refund

To request a refund, replacement, or raise an issue:

Call/WhatsApp us at  +20 101 911 6868

Include your order number, issue details, and photos (if applicable).

6. We’re Here to Help

Our team is committed to making things right. If you have any concerns or feedback, please don’t hesitate to reach out—we truly value your trust.